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Whether you're seeking expert advice, have questions about our collection, or want to start your consignment journey – our team is here to help with personalized, professional service.
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Frequently Asked Questions
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Find instant answers to the most common questions about our collection, authentication process, shipping, and services.
Every item undergoes a rigorous multi-step authentication process by our team of experts with over 11 years of experience. We examine materials, craftsmanship, serial numbers, and provenance. We guarantee 100% authenticity on every piece we sell.
We ship worldwide from our Tokyo warehouse with delivery within 14 days to most countries. All shipments are fully insured and tracked. Express shipping options are available for faster delivery.
Our consignment service features a competitive 5% commission. We handle authentication, professional photography, global marketing, and secure transactions. Items typically sell within 30-90 days depending on rarity and demand.
We offer a 7-day return policy for items in original condition. All returns must be pre-approved and items must be returned in original packaging. Buyer pays return shipping unless item was misrepresented.
We accept all major credit cards, PayPal, bank transfers, and cryptocurrency for high-value items. All transactions are processed securely with SSL encryption and fraud protection.
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